Every client is your most important client. That holds true whether you are selling a three-bedroom home in suburbia or a penthouse on Park Avenue. As a real estate agent, your reputation for customer service is not established by the clients whom you represented in the past; you are defined by the clients you represent in the present.

If you want to know why Homesale Realty has earned a reputation for customer service that is among the best in the United States, it is because our real estate agents resolve to be the best.

Service with a Smile Starts with these Seven Resolutions

Customer service is a commitment. It is a promise to yourself and your clients that you will endeavor to meet their needs at every stage of the real estate sales process. Accomplishing this requires making these seven resolutions to yourself every

Keeping these customer service resolutions starts by saying to yourself, "As a real estate agent, I resolve to..."

1. Keep the Process Transparent: Whether you represent a first-time home buyer or a seasoned real estate investor, make sure that every detail at every stage of the process is above board and visible for everyone to examine. Keeping clients current with events, discussing potential pitfalls, and providing possible resolutions can help keep deals from falling through the cracks. 
     
2. Be Honest: Truth is the foundation of trust. Straight talk and reliable answers go further than fancy speeches filled with empty promises. Always tell your clients what you can and what you can't deliver. Even when you can't deliver what they want, they will always appreciate honest answers.   
   
   
3. Proactively Provide Solutions: If you listen closely, most clients will tell you what they need before they ask for it. By listening, you can provide real estate options that are within the client's budget, conducive to the client's lifestyle, and aligned with the needs of their family.
   
   
4. Establish Strong Relationships: Your relationship with clients doesn't end when the ink dries on the contract. It will last as long as you cherish the needs, wants, and desires of the client. You must nurture the relationship. It is imperative to always remember that an established relationship is more valuable than a client's connections and the potential commissions they could generate.
   
   
5. Strive for Perfection: No real estate agent is perfect. Not one. Everyone learns and makes mistakes along the way. It is how you handle errors that determines how successful you can become. When you make mistakes, own them. Apologize. Fix the error. Learn the lesson. It is these steps along the quest for perfection that differentiates a struggling agent from a top-seller.
   
   
6. Treat Clients Like Family: Your clients may be new to the community. It may be their first home and you may be the only person they know in the area. Roll out the red carpet for them. Help them settle into their new home and establish their roots. Show them around town, buy them tickets to local attractions, roll up your sleeves to help them unpack and do everything you can to help them feel at home in their new home.    
7. Be Thankful: Your clients could choose any real estate agent in the phone book. They chose to trust you, and you rewarded their choice with the highest level of customer service you could provide. Never hesitate to show clients your kindness and gratitude.      

Contact BHHS Homesale Realty to learn how you can become the newest member of our real estate team.